I noticed a mistake in the invoice I sent, what do I do?

You can check the status of the invoice you created from the Home page or the Invoices page. On the Invoices page you can find all the invoices you have made and their status.

The invoice is in “Processing”

The invoice is sent 20 minutes after being created, before that the invoice is in processing mode. You can still make edits by pressing the Edit invoice link. You can also cancel the invoice.

The invoice is ”Sent”

It is possible to make a credit note for an invoice sent with incorrect information. You can send your customer a credit note using the Cancel invoice button. Your customer will then receive a credit note, which cancels the incorrect invoice, i.e. removes the obligation to pay the invoice that has been sent. After creating a credit note, you can create and send a new invoice with correct information.

If the customer has paid the invoice, please contact our customer service chat immediately, so that we can give instructions on how to refund the invoice.