How do I refund a payment to a customer?

Sometimes a customer wants to cancel their purchase after the transaction. In a case like this, the invoice must be cancelled and the money returned to the payer.

How to make a refund?

Always contact our customer service and we will advise you on how to make a refund. Your customer will always receive a full refund, i.e. partial refunds are not possible.

Remember liability for defects and consumer's right of return

When you sell products or services to consumers, you should read the FCCA's policies and guidance on your responsibilities. For more information, see the website of the Finnish Competition and Consumer Authority.

In business-to-business transactions, we always recommend that you sign a contract for the product or service you are selling. The contract should set out what to do and in what time frame if the product or service sold does not meet the criteria set by the customer.